Customer Service

FREE Services

• FREE user safety training upon receipt of merchandise
• FREE semi-annual user safety training on request
• FREE annual safety seminar on appointment
• FREE loaner tools in case of product failure within 24 hours
• FREE torque/tension consultation/seminar
• FREE half day, first use supervision
• FREE annual product inspection on request
• FREE product demonstrations
• FREE 12 month no-questions-asked warranty for hydraulic tools. Extended warranties are available
• FREE 5 year tool housing warranty for hydraulic tools.
• FREE upgrades during the lifetime of the tool to enhance safety, durability, and function
• (Above services are not subject to travel expense charges)

Tool & Equipment Rentals

• 100% of all paid rental credits will be applied as a discount towards any "New technology"* purchase within six months from the rental invoice date before they expire.
• User training for first time rentals is free of all cost
• Return freight charges are FREE
• Rental tools are guaranteed to perform and are subject to the free loaner tool policy of HYTORC

Repairs

• All repairs are guaranteed for 12 months
• Repairs are subject to labor and part cost, as outlined in the official HYTORC price list
• All warranty repairs are FREE of all charges including return-freight
• All repairs will be tested and calibrated to ensure the highest quality repairs